BburgDaddy-o

Posts: 22

• 1st Issue Special #8
• The Killing Joke
• John Byrne's Next Men #21
• Nova #1
• Savage She-Hulk #1

joelej2190

Posts: 2

I submitted 20 books grading that were received by CGC on July 27, 2016. At the time their website said the turnaround time for Modern era books was 60 days. Hence I was expecting the grading process to at LEAST be underway by the end of September. When 9/27/16 came and went with no change in the status of my order I contacted CGC and asked what the status of my order was.

They told me that their turnaround time for Modern era books was currently 120 days and that they expected to have them "in the grading room and prepped for grading" sometime in October and that the books would probably ship toward the end of November. I went back to their website to confirm the turnaround time that was being advertised. It then (as now) says the turnaround time for Modern era books is 80 days.

When I pointed out to them that the turnaround time was listed on their site as 60 days at the time I submitted my books and that the site now stated the turnaround time was 80 days, and that BOTH are considerably shorter periods of time than 120 days, they ceased to respond to my emails.

I am far less than pleased with their service and feel strongly that the collecting community needs to bring pressure to bear on the company to compel them to improve their customer service and to deal with their customers in a more honest and forthright manner.

They seem to have plenty of time to show up at every Comic Con in the country taking in more and more submissions...perhaps they should attend to the orders they already have before worrying about drumming up more business?

I run my own highly successful consulting business in which I contract with more than 200 clients every year for services that range in cost from a few hundred to tens of thousand of dollars. When I commit to a deadline for delivering my work they expect the work to be delivered by that deadline, not 2 or 3 months after the deadline.

In the 10% of the cases where we cannot meet the deadline, we take the initiative by contacting the client BEFORE the deadline to inform them of the status of their project at which time we explain to them WHY we cannot meet the deadline.

When dealing with CGC get the distinct feeling that I am dealing with a bunch of comic book geeks that don't have the slightest idea of how to run a business. What they need is some serious competition, which would force them to either improve their business model or go out of business.