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Ca2fl2011 Posts: 7
7/22/2020
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When I log in, I can see the items that are recently up for sale. I noticed the cover on the sale "thumbnail" is the stock cover. How can we display the uploaded custom cover instead of the stock cover so that potential buyers can see the quality of the cover? I've spent 15 minutes looking for the secret but no luck.
Thanks.
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Ronbatman Administrator Posts: 2379
7/22/2020
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If you would like to change the picture from a stock picture to your own uploaded picture, here's how you do it.
1. The item cannot currently be for sale to add the picture. The picture has to be added before listing it.
2. Go into the My Collection tab and add the issue to your collection.
3. After adding it you will see a green button that says "Upload your Cover" when you mouse over it.
4. After uploading your cover you can click the blue "Sell" button and list it for sale.
Ron
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Ca2fl2011 Posts: 7
7/22/2020
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Ron, I've done what you suggested and it doesn't seem to work. Not only does the Custom cover not follow the sale posting, it reverts to Stock cover if I exit the item and go back in to inventory. Also, if I completely exit the app and go back in, it has reverted to Stock.
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Ronbatman Administrator Posts: 2379
7/22/2020
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You can only add a cover from the website, not the app. I just tested it with the site and uploaded Batman Adventures 24 with my scan. You can currently see it on the front page.
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dusting Posts: 3
2/15/2021
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I have been struggling with the above as well. I am doing this on Chrome on a desktop. I can't get the custom cover scan to appear on the item. I've added the cover scan before listing it for sale. Any help appreciated.
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dusting Posts: 3
2/15/2021
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Attaching what it looks like on my end. Cover does not show as default unless I click the eyeball button.
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Ronbatman Administrator Posts: 2379
2/16/2021
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The system is working properly so it has to be something else. I checked your settings and you have "show my cover scans" checked. Which is good.
So the only other thing that it can be is the image. There are three things that might cause an issue with the image.
1. Too large of a file.
2. Too large dimensionally
3. Wrong format type
Try changing those things and let me know.
R
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dusting Posts: 3
2/16/2021
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It was the size of the image...I figured it was ok since I wasn't getting an error. Thanks for your help!
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