Talk about anything you want, so long as it's about comics!
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glorkar Posts: 689
12/7/2020
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I made a few purchases from them on eBay. High quality books. Packed and shipped very well. Got them in less than a week.
Decided I'd try buying directly from their website.
The experience was... less than ideal.
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I pre-ordered some books so I knew the order wouldn't ship until everything was in. A week goes by (after the longest release date) and my order showed "unfulfilled" so I shot them an email. No response.
I wait another week and call them. No answer so I leave a voicemail.
I waited another 3 days then emailed them again asking if I was still getting my order or if I had to charge my credit card back. Got an email almost right away stating they were just shipping orders from that week out that day. Funny how that happens, huh?
Just got my books in hand 4 days short of a month from release date.
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I'll probably order from them again in the future (great variant selection, standard pricing) but now I know that it takes quite a while to get the order.
My biggest complaint is the lack of communication. Missing the first email I could understand. Maybe it went to the spam folder. Not returning a phone call is harder to justify though.
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I don't know. Am I being too unrealistic? Is waiting a month normal for orders from online stores? This is the first one I've bought from so I don't really have a frame of reference.
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